Troubleshooting DHCP when users can’t connect

Users expect to plug in and turn on their PC, tablet, or other device, and to be automatically connected. When a device doesn’t receive an IP address, users cannot connect to their resources. After checking settings on the device like Wi-Fi or verifying that the ethernet cable is secure plugged in, a network administrator may need to review the DHCP server. You can review a Windows DHCP server’s scope of addresses to troubleshoot the issue.

Reviewing the scope and log file

Your DHCP scope may normally have plenty of open addresses. But now users cannot connect due to no IP addresses available, and the scope may be filling with BAD_ADDRESS.

Check the DCHP log file for the appropriate day, C:Windows\System32\dhcp\DhcpSrvLog-Thu.log.

Sample of the log file:











In this case the PC, BrokenPC, was in DNS listed with IP, but would not respond. The log file shows the MAC address in this example as 123456789123 so we added a reservation for this MAC to IP We cleared all the BAD_ADDRESS entries in the scope. At this point, the DHCP scope is working but we still needed to find BrokenPC.

Finding the broken device

You may need to find a rouge device on the network, so it can be unplugged and/or repaired.

  • The DHCP log file may have a recognizable name of the device. In our case we knew exactly where the computer named BrokenPC could be found.
  • Review the arp cache of your switches to find the switch port that the MAC address in the log DHCP server log file.
  • There are several sites that help you identify the manufacturer that uses the MAC address found in the log file. A couple of examples are &

Note: These websites are from a 3rd party.

Keep your users connected and find that device causing the bad addresses in DHCP.

Need more information? Email We are happy to help.

By |2018-12-18T11:46:17-05:00October 19th, 2018|Infrastructure Services|Comments Off on Troubleshooting DHCP when users can’t connect

About the Author:

As a Solutions Architect at Peters & Associates, Terry Felesena is responsible for high level architecture, design, and review of complex virtualization solutions, as well as mentoring and troubleshooting guidance. Terry has been with Peters & Associates for over two decades. Application Virtualization: Terry has a vast knowledge base regarding XenApp, XenDesktop, and Terminal Services. He has had numerous projects involving the design, implementation, and support of using industry best practice methodology. Terry has recently completed projects with large numbers of servers and thousands of concurrent users. Designs and implementations include high availability and redundant access points via Internet, WAN and local connectivity. Server Virtualization: Through assessments, Terry has been integral in providing optimal designs and sizing to support virtualizing mission critical applications. Implementations are based on zero impact to production and maintaining server uptime.