Our PULSE Monitoring and Support Service includes:
- 24×7 Access to Support
- Phone, Email, and Web Portal
- Remote Support Tools
- 4 Tiers of Support Expertise
- Access to Microsoft Premier Support Services
- 24×7 Remote Monitoring of Server and Network Devices
- Inventory Management
- Health and Performance Tracking
- Resource Planning Insights
- Alerting on Critical Events and Tasks
- Custom Reporting
Our advanced monitoring tools provide greater visibility into the health and performance of your IT infrastructure.
Our support team features 3 tiers of expertise to help remediate issues. Your support contract also gives you access to our Microsoft Premier Support service – Microsoft’s highest tier of support.
Using our advanced reporting tools, we can gather insights to optimize your IT resources, plan for capacity expansion, and detect issues before they impact the business.