IT Support Services (PULSE)

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IT Support Services (PULSE) 2018-08-03T15:39:21+00:00

Managed IT Services and Support

Outsource your IT needs to us, to focus resources on your core business.

Why IT Support Services?

Because your IT technology never goes on vacation. Neither does our Support IT Services.

Because you can’t afford to miss a beat, get behind, or risk not getting the most of your IT investment, many companies just like you choose to fulfill or supplement their IT personnel with outsourced managed IT services and IT support services.

Peters & Associates is a globally recognized, award winning managed service provider (MSP).

Our PULSE Support and Managed Services solutions have been developed to take the IT responsibilities off your hands and focus on what really matters to your business. Our services are designed to fit a variety of needs – from escalation support and monitoring to regular maintenance to complete management of the technology infrastructure.

PULSE (Peters’ Unified Life Support for the Enterprise)

Patching and Maintenance

Managed Backup and Recovery

Managed Anti-Virus

Customer Advocate

PULSE Server and Network Management

24×7 Monitoring and Alerting

Access to 3 Tiers of Support

Microsoft Premier Support

PULSE Monitoring and Support

Direct or Escalation Support

Workstation Management

User Account Management

Security Awareness Training

Customer Advocate Guidance

PULSE End User Management

Security Monitoring and Alerting

User and Entity Behavior Monitoring

Managed Firewall

Office 365 Weekly Security Audit

Virtual CISO Services

PULSE Assure Security Services

Our PULSE Support Desk is staffed with 3 tiers of support resources – from tier 1 troubleshooting to our field engineers and architects. Based on customer preference, we can deliver all of our services remotely or we can schedule regular on-site visits.

Our resources carry the following credentials: CompTIA A+/Network/Server, VMware Certified (VCP), Apple (ACTS), MCP, MCPD, MCSE, MCSA, MCTS, ACCP, CCNA, CCDA, CIOSSS, CQFS, CVPNS, CCP, CCNP, CCA, MCDBA, MCTTP-DBA, and NTSP.

How in shape are your IT Operations?

Peters & Associates’ uniquely-packaged PULSE program lets you outsource the level of IT management and tasks that makes sense for your organization, in a scalable and cost-effective manner. From infrastructure, security, backup services, and user support, we’ll keep a PULSE on your company’s IT, so your organization can perform at its best — allowing you to perform at your best.

Our Support Services Solutions offer pro-active notification of Infrastructure or Security risk occurrence to enable remediation and minimize disruption. We also provide effective and immediate incident response to minimize data loss. Optimize your IT Operations through technology and free up your employees to focus on your core business activities by utilizing our Support Services Solutions.

Peters & Associates Support Services has the following core solutions:

24×7 Support with 4 Tier Escalation

  • Level 1 — Consultants
  • Level 2 — Senior Consultants
  • Level 3 — Engineers, Developers
  • Level 4 — Vendor Support

Service Level Agreements

  • Standard or customized service level agreements

Management & Reporting

  • Regular support meetings
  • Annual technology planning meeting
  • Standardized & customized reporting for monitoring & account management

Infrastructure Monitoring

  • Prioritizing activities to minimize risk through early warning of events impacting network, servers and other devices
  • Provides quick and automated problem sesolution through alert remediation by using prioritized analysis to expedite the resolution of server, software and operating systems issues

Network Management

  • Full management of network devices (Firewall, Switches, Router)
  • 24×7 support & pre-configured replacement device available (Firewall, Switches, Routers)
  • Automated backup/restore of device configurations
  • Up-to-date network diagrams
  • Change control audit reporting
  • Scheduled firmware updates

Server Management

  • Scheduled deployment of Microsoft security patches/hotfixes
  • Unlimited infrastructure ticket support (remotely)
  • Hardware warranty tracking

Workstation Support

  • Proactive management of laptops and desktops
  • Automated monthly deployment of Microsoft security patches/hotfixes
  • Imaging management solution
  • Enterprise endpoint security — desktop antivirus
  • Unlimited remote help desk ticket support
  • Hardware replacement and management

Back-up & Disaster Recovery

  • On-premises or virtual appliance
  • Local virtual recovery in minutes vs. hours or days
  • Daily verification of the quality of back-ups
  • Backup failure identification and remediation
  • Additions/changes of resources to backup solution
  • Monthly backup software updates (if required)
  • Cloud-based backups and/or replication for offsite backup storage
  • Cloud-to-cloud backup and management
  • Defined backup schedule, strategy & best practices
  • Automated reports

Vendor Management

  • Utilize our support resources to help you manage your vendor technology incidences
  • Open incidences with your vendor
  • Work with your vendor to resolve the issue from start to finish
  • Full documentation of support incident for future reference

Office365 Management

  • Reduce your upfront costs of your Office 365 migration and onboard with us by spreading the costs through a term agreement while receiving first class support with unlimited user management
  • Microsoft premier support access
  • Office365 admin management with monitoring
  • Pre-defined alerting of your Exchange online environment
  • User management for new users added, changes to user’s accounts, user’s deleted, or security settings changes

Peters & Associates – Globally recognized for Managed IT Service offerings

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PULSE Solutions

PULSE Alarm Security Response

Our PULSE Alarm Security Response service provides 24×7 monitoring, alerting, and response for security events on your critical infrastructure. Using our Security Information and Event Management (SIEM) platform our team can help identify and respond to security breaches to minimize loss.

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