IT managed services (PULSE)
managed IT services and support
Outsource your IT needs to us, to focus resources on your core business.
Why IT Support Services?
Because your IT technology never goes on vacation. Neither does our Managed IT Support.
Because you can’t afford to miss a beat, get behind, or risk not getting the most of your IT investment, many companies just like you choose to fulfill or supplement their IT personnel with outsourced managed IT services and IT support services.
Peters & Associates is a globally recognized, award winning managed service provider (MSP). Our PULSE Support and Managed IT services and solutions have been developed to take the IT responsibilities off your hands and focus on what really matters to your business. Our IT services and support services are designed to fit a variety of needs – from escalation support and monitoring to regular maintenance to complete management of the technology infrastructure.
24x7 Monitoring and Alerting
Access to 3 Tiers of Support
Microsoft Premier Support
PULSE Server and Network Management
Patching and Maintenance
Managed Backup and Recovery
PULSE End User & Workstation Management
Direct End User Support
User Account Management
Security Awareness Training
End User & Workstation Security Management
Our PULSE Support Desk is staffed with 3 tiers of support resources – from tier 1 troubleshooting to our field engineers and architects. Based on customer preference, we can deliver all of our services remotely or we can schedule regular on-site visits.
Our resources carry the following credentials: CompTIA A+/Network/Server, VMware Certified (VCP), Apple (ACTS), MCP, MCPD, MCSE, MCSA, MCTS, ACCP, CCNA, CCDA, CIOSSS, CQFS, CVPNS, CCP, CCNP, CCA, MCDBA, MCTTP-DBA, and NTSP.
how in shape are your IT operations?
Our IT Managed Services and Security Solutions offer proactive support of network infrastructure to reduce risk, enable rapid remediation, and minimize disruption. From infrastructure, security, backup services, and user support, we’ll keep a PULSE on your company’s IT, so your organization can perform at its best — allowing you to perform at your best.
Our IT Managed Services and Solutions offer pro-active notification of Infrastructure or Security risk occurrence to enable remediation and minimize disruption. We also provide effective and immediate incident response to minimize data loss. Optimize your IT Operations through technology and free up your employees to focus on your core business activities by utilizing our IT Support Services and Solutions.
PULSE Complete Server and
With our PULSE Complete Server Management service, our team treats your servers as if they were ours. From patching to anti-virus management, proactive maintenance and unlimited support, our team is your team.
Off-board your IT management to industry experts to keep your business tech secure and optimized so your teams can get back to business initiatives. Contact one of our IT consultants in Chicago to find out what secure, scalable, and optimized solutions are right for you.
SECURITY REVIEW FOR OFFICE 365
ONE TIME PHISHING TEST
VULNERABILITIES SCAN & REPORT