School IT Support – By the Numbers

Many school IT Support teams share certain characteristics across their district, but cost metrics vary greatly. Among the reasons for this variability are tools, outsourcing, and classroom initiatives (such as 1:1).

In the last several years, we have gathered significant data on IT staffing models and metrics in districts.  This anonymized data is provided below as evidence to support the positions illustrated.  While there are disparities in spending levels and/or district structure (K-12 or Consolidated Unit), several commonalities stuck out among the numbers:For every commonality found, however, at least one disparity existed that required explanation:*Tech Spending does NOT account for IT Salaries and Benefits.

Through interviewing and analysis of districts, below are several of the variables that drove down some of the cost metrics for IT support at the leading districts:

  • Tools: Efficient districts tended to employ technology to diminish the impact of repetitive tasks, as well as centralize support functions.
  • Process: In addition to standards, leading districts had a good rhythm around patch management, backup, workstation replacement, and support escalation.
  • Outsourced Assistance: While every district leveraged vendors for support to some degree, the leaders leaned on solid providers that infused a range of skills/technology into IT.

The data provided is only a sample used for illustrating how tools, process, and people can supplement the increasingly difficult work of support staff.  We are happy to collect and analyze metrics for your district and provide you graphical reports showing your district’s position against the baseline.

Are you ready to see how your district stacks up? You can connect with me at, I’d be happy to help!



By |2018-12-18T11:38:24-05:00September 6th, 2017|Advisory Services|Comments Off on School IT Support – By the Numbers

About the Author:

Bruce is the Vice President of Business Strategy. In addition to client-facing roles, Bruce is responsible for operational excellence in areas such as marketing, product alignment, and vendor relations. Over the past 25 years, Bruce has always served in an advisory role for C-level executives, IT Directors and CISOs to ensure that business goals align with IT strategies and initiatives. Microsoft has recognized, trained and badged Bruce as an internal Microsoft resource to allow him full access to solution architecture, roadmaps and competitive guidance. Bruce has a focus on consultative education and helping organizations envision their future with justifiable rationale. He is sought after on speaking engagements including CIO roundtables, executive forums, and conferences. Bruce is a graduate from the University of Illinois (Secondary Ed.) and also holds an MBA from Keller Graduate School, with a credentialed security focus (CISM).