Microsoft Dynamics 365

Gain the Business Intelligence You Need to Thrive.

what is Microsoft Dynamics 365?

The Microsoft Dynamics 365 platform combines customer relationship management (CRM) and enterprise resource planning (ERP) capabilities. It offers a suite of tools that helps organizations better understand their customers, employees, operations and products.

With Dynamics 365, businesses can not only centralize their data but also gain proactive insights to help them make better decisions across multiple areas within their organizations. The Dynamics 365 suite can be paired with the Microsoft Power Platform for even more business intelligence capabilities.

Microsoft Dynamics 365 tools

Sales and Marketing

Assign scores to leads, track contacts and campaigns, identify market trends and more.

Customer Service

Analyze customer service agent interactions, automatically and intelligently route cases to agents, generate recommended service actions based on insights and more.

Finance

Analyze key financial metrics, adhere to international compliance requirements, build financial reports and budgets, and more.

Manufacturing and Supply Chain

Identifying areas to perform proactive maintenance, establish asset management plans, streamline procurement through a single procure-to-pay application and more.

HR

Dynamics 365 can also be used as a portal for employees to connect with one another, complete training programs, submit time-off requests and perform other HR functions.

getting the most out of Microsoft Dynamics 365

Dynamics 365’s wide range of capabilities that span across business units make this platform a powerful way to improve your overall operations.

Peters & Associates, a premier, certified Microsoft partner, can help you evaluate which Dynamics 365 applications you may need. From there, we can integrate your Dynamics 365 tools into your overall data management and business intelligence practices, and we can help you manage the platform in a way that helps boost security and functionality.

Learn more about our partnership with Microsoft and other leading providers.

FTo get started with Microsoft Dynamics 365, contact Peters & Associates today.

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