Managed IT Services - Chicago, IL

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Managed IT Services – Chicago, IL | Peters & Associates2019-08-12T14:05:12-06:00

IT Managed Services (PULSE)

Why IT Support Services? Your IT technology never goes on vacation, neither does our Managed IT Support.

Because you can’t afford to miss a beat, get behind, or risk not getting the most out of your IT investment, many companies like yours choose to fulfill or supplement their IT personnel with outsourced managed IT services and IT support services.

Peters & Associates is a globally recognized, award winning managed service provider (MSP).

Our PULSE Support and Managed IT services and solutions have been developed to take the IT responsibilities off of your hands allowing you to focus on what really matters to your business. Our IT services are designed to fit a variety of needs – from escalation support and monitoring to regular maintenance to complete management of the technology infrastructure.

PULSE (Peters’ Unified Life Support for the Enterprise)

Server & Network Management

Patching and Maintenance
Managed Backup and Recovery
Managed Anti-Virus
Customer Advocate

Monitoring & Support

24×7 Monitoring and Alerting
Access to 3 Tiers of Support
Microsoft Premier Support

End User Management

Direct or Escalation Support
Workstation Management
User Account Management
Security Awareness Training
Customer Advocate Guidance

Our PULSE Support Desk is staffed with 3 tiers of support resources – from Tier 1 troubleshooting to our field engineers and architects. Based on customer preference, we can deliver all of our services remotely or we can schedule regular on-site visits.

Our resources carry the following credentials: CompTIA A+/Network/Server, VMware Certified (VCP), Apple (ACTS), MCP, MCPD, MCSE, MCSA, MCTS, ACCP, CCNA, CCDA, CIOSSS, CQFS, CVPNS, CCP, CCNP, CCA, MCDBA, MCTTP-DBA, and NTSP.

How in shape are your IT Operations?

Peters & Associates’ uniquely-packaged PULSE program lets you outsource the level of IT management and tasks that makes sense for your organization, in a scalable and cost-effective manner. From infrastructure, security, backup services, and user support, we’ll keep a PULSE on your company’s IT, so your organization can perform at its best — allowing you to perform at your best.

Our IT Managed Services and Solutions offer pro-active notification of infrastructure or security risk occurrences to enable remediation and minimize disruption. We also provide effective and immediate incident response to minimize data loss. Optimize your IT Operations through technology and free up your employees to focus on your core business activities by utilizing our IT Support Services and Solutions.

Peters & Associates Managed IT Services offer the following core solutions:

24×7 Support with 4 Tier Escalation

  • Level 1 — Consultants
  • Level 2 — Senior Consultants
  • Level 3 — Engineers, Developers
  • Level 4 — Vendor Support

ITIL based Support System

  • Service Level Agreements
  • Ticketing System
  • Change Management

Management & Reporting

  • Regular support meetings
  • Annual technology planning meeting
  • Standardized & customized reporting for monitoring & account management

Infrastructure Monitoring

  • Prioritizing activities to minimize risk through early warning of events impacting network, servers and other devices
  • Provides quick and automated problem sesolution through alert remediation by using prioritized analysis to expedite the resolution of server, software and operating systems issues

Network Management

  • Full management of network devices (Firewall, Switches, Router)
  • 24×7 support & pre-configured replacement device available (Firewall, Switches, Routers)
  • Automated backup/restore of device configurations
  • Up-to-date network diagrams
  • Change control audit reporting
  • Scheduled firmware updates

Server Management

  • Scheduled deployment of Microsoft security patches/hotfixes
  • Unlimited infrastructure ticket support (remotely)
  • Hardware warranty tracking

Workstation Support

  • Proactive management of laptops and desktops
  • Automated monthly deployment of Microsoft security patches/hotfixes
  • Imaging management solution
  • Enterprise endpoint security — desktop antivirus
  • Unlimited remote help desk ticket support
  • Hardware replacement and management

Back-up & Disaster Recovery

  • On-premises or virtual appliance
  • Local virtual recovery in minutes vs. hours or days
  • Daily verification of the quality of back-ups
  • Backup failure identification and remediation
  • Additions/changes of resources to backup solution
  • Monthly backup software updates (if required)
  • Cloud-based backups and/or replication for offsite backup storage
  • Cloud-to-cloud backup and management
  • Defined backup schedule, strategy & best practices
  • Automated reports

Vendor Management

  • Utilize our support resources to help you manage your vendor technology incidences
  • Open incidences with your vendor
  • Work with your vendor to resolve the issue from start to finish
  • Full documentation of support incident for future reference

Office365 Management

  • Reduce your upfront costs of your Office 365 migration and onboard with us by spreading the costs through a term agreement while receiving first class support with unlimited user management
  • Microsoft premier support access
  • Office365 admin management with monitoring
  • Pre-defined alerting of your Exchange online environment
  • User management for new users added, changes to user’s accounts, user’s deleted, or security settings changes

Peters & Associates – Globally recognized for Managed IT Service offerings

PULSE Solutions

PULSE Alarm Security Response

Our PULSE Alarm Security Response service provides 24×7 monitoring, alerting, and response for security events on your critical infrastructure. Using our Security Information and Event Management (SIEM) platform our team can help identify and respond to security breaches to minimize loss.

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