The IT landscape is always changing, creating many challenges for businesses. These changes force IT support to learn new skills and change strategic decisions. As cloud continues to consume the infrastructure of organizations, it will require your IT support team to have multiple roles such as developers, data analysts, architects, security analysis, and quality analysts, in addition to the standard roles (admins, technicians, and engineers).
Information technology is merging with business savvy resources to highlight the value of aligning IT with business goals. The IoT architecture is an important factor in this new vision within the digital revolution because of cloud services. Managing and monitoring these devices effectively can be complicated for businesses. Information Technology teams are responsible for sourcing, deploying services, analyzing, and troubleshooting all these different types of technology. As a result, there will be an investment in more training, IT resource redundancy, plus quality and change control management. Basically, your IT support team will have to either grow their skills or grow in numbers.
- What is your strategy to handle all of these constant innovations in IT?
- How are you managing your environment today and how will you manage it in the near future?
- Do you invest in your people, process, and technology?
- Are you evaluating your business strategy every time there is an added service in your environment?
Support and the Challenges
Not only is adapting to cutting-edge technology a challenge in itself, but businesses also have to decide which technology makes the most sense for them. Every year companies implement the latest and greatest technologies, trying to keep up with current trends. The evaluation process is often missed or shortened, which then leads to a fast-paced training environment for IT support that causes significant knowledge loss in the process.
For instance, in the early 2000s virtualization gained significant traction and IT support had to adapt. We’ve now had over 16 years to learn virtualization, allowing IT support to understand, implement, and optimize the solution. Luckily virtualization is still popular, but what happens when a wrong solution is selected and doesn’t last in the industry? Well, that time is lost and your IT support has to spend time decommissioning the solution, finding a replacement solution, and then, of course, training on yet another solution.
This current transition of the cloud with IoT is merely another opportunity for IT support to learn new tools, technologies, processes and methods. In the last decade we had many changes with technology–from mobile devices, tablets, wearables, wireless, cloud, to security–and now to IoT. I am fairly certain that IoT isn’t going anywhere anytime soon, because it has become more than an industry trend. It has become the way that we live and communicate with our technology. IoT is literally everywhere. It is in our clocks, coffee machines, lights, kids toy, cars, appliances, wearables, etc. With this rise in technologies, IT support will need to extend their knowledge by learning the business to support it and be able to have a simplified discussions with the organization.
As cloud and IoT continue to change our technologies, all businesses have to be ready for the next wave of these solutions. Any solution that continues to stay within the industry trends evolves, forcing your teams, service, and support processes to do the same.
Our IT Support Services can help you…
- Reduce the pressure from supporting all the various technologies leveraging your resources
- Focus on what you do best instead of spending hundreds of thousands of dollars on training and resource attrition
- Implement the most cost effective innovations instead of spending time evaluating it alone
- Grow and optimize your business to the level of your competitors
If you are interested in learning more about our Support Services, contact us at firstname.lastname@example.org for a complimentary consultation.