BUT…I own this domain, Office 365!!!

I help many of our clients with Office 365 migrations.  We initiate every project with planning.  There have been a number of times, as we start working through the process, where we find that the primary email domain cannot be added to Office 365.  They have never set up a tenant before but, somehow, somewhere… the name is in use.

This can be incredibly frustrating when you are trying to get a project off the ground.  I have found that the typical cause for this problem is caused by PowerBI or Flow.  These are two amazing Microsoft Office 365 products – but they offer you initial access for free by just typing in your email address.

Typically tenants that are not in use or when a trial ends will eventually get deleted and removed.  However, it has been my experience lately that PowerBI tenants are still remaining long after the trial is over.

In a case like this, what can you do to move forward with your implementation and migration?  There are two courses of action that I have taken to resolve the issue:

FIRST – I spend a whole day emailing and walking around to all the possible PowerBI fanatics that could have set up the tenant.  If they actually admit that they did, I try to get them to log in to the portal and create me as an administrator.  This of course has yielded very little success.

SECOND – I end up opening a ticket with Office 365 support to try to get additional details on the person that set up the tenant.  More often I end up having to validate the domain for the PowerBI tenant in Office 365.  Once I have validation, I can work with Microsoft to remove the domain or ensure I have an administrator account created so I can remove the domain from PowerBI.

An additional and interesting issue has arisen because of this scenario as well.  Sometimes I want to make sure the tenant domain mirrors my company domain.  A fantastic example of this would be something like ContosoRocks.onmicrosoft.com and ContosoRocks.com.  If someone setup a PowerBI trial with ContosoRocks, it most likely also has the tenant namespace ContosoRocks.onmicrosoft.com.  In this case, once I have validated the domain and become a Global Administrator I can just use this tenant… and have to migrate any data or actions I completed previously to this tenant.  That leads to a whole different set of possible issues that will be presented in a separate blog about Tenant Migrations.

If you find yourself in need of assistance with Office 365 tenant creation or migrations e-mail info@peters.com.  We are happy to help!

By |2018-12-18T11:52:01-05:00January 24th, 2018|Collaboration, Office 365|Comments Off on BUT…I own this domain, Office 365!!!

About the Author:

Greg Nelson is a senior consultant who is focused on simplified solutions to accomplish business needs. With almost 2 decades of experience with complex large IT systems, mergers and acqusitions, ITIL, and automation Greg has an appreciation for simplification. This appreciate and passion lends itself to the deployments of Office 365 and Azure migrations for many customers. Early within Greg's career he was faced with the requirements for HIPPA, PCI and other security and regulatory needs. The well rounded experience Greg has caters to almost every need or question for business partners.