Unified Communication is an extremely important aspect to any organization, but unfortunately can also be an overused buzzword. While the term is used in many different contexts, generally, Unified Communication refers to breaking down communication barriers between people and devices, sometimes through software with a single user interface across multiple devices.
You might receive an email with a transcript of a voicemail left on your cell phone. You might listen to a webinar on your computer by dialing into the audio with your phone. Activities like offsite collaboration, real-time group editing, and desktop sharing also all fall under the ‘Unified Communication’ umbrella.
Whether through video conferencing, instant messaging, co-authoring, or other collective communication, most collaboration software allows for some level of unified communication. Skype for Business is one example that Microsoft has used for many years. In March of 2017, Microsoft introduced a new Unified Communication platform that simplifies a lot for the end user. This platform is called Microsoft Teams.
“Microsoft is the productivity and platform company for the mobile-first and cloud-first world” – Satya Nadella, Microsoft CEO
Teams is not a replacement for all your other collaborative applications. Instead, it integrates these platforms with Microsoft’s productivity suite allowing for a simpler experience driven by a single user interface. Need to work on a project? Add colleagues to your team. Set up channels around specific topics. Monitor video conferences. Edit documents that exist on your SharePoint site in real-time. Microsoft Teams allows end users ultimate control in their collaboration.
The benefits of Unified Communication are countless for your organization. Providing your employees agency in their own communication boosts productivity. And, since Teams is cloud based and not tied to a workstation, it allows for a greater variety of work locations. Your employees will love it, but so will executives and IT personnel.
A Unified Communication platform like Teams allows for management to better understand what work is being done, what resources are being utilized, and how much time is needed for any project. It also makes an IT admin’s job easier by centralizing an organization’s communication into a single interface; all while ensuring proper data security and bandwidth management even when connected to third party applications.
Unified Communication is a requirement for any business trying to get ahead in this mobile-first, cloud-first world. Teams is an easy-to-deploy option that allows for quick collaboration, robust data security, and happy end users. Contact Peters & Associates at firstname.lastname@example.org to discuss a Microsoft Teams solution or for any of your organization’s collaboration and communication needs.