Microsoft Teams offers powerful tools for collaboration and communication. Adoption planning is essential to making the most of these tools. Any change comes with its challenges, and implementing Microsoft Teams is no exception. Here are a few tips on how to plan to adopt Microsoft Teams and overcome resistance to change.
Identify Key Decision Makers
Adopting Microsoft Teams will involve more than just your IT department. Consider bringing in representatives from all areas of your organization to help with adopting Microsoft Teams. Different representatives can help identify potential areas of resistance and meaningful business use scenarios.
Identify Business Use Scenarios
Once you’ve identified and brought your adoption team together, discuss current challenges when it comes to collaboration and communication. Are front-line employees able to communicate with supervisors when needed? Are virtual meetings difficult to schedule and manage? Are inboxes filled with back-and-forths about proposals? Are remote workers feeling left out of the loop?
After you identify your challenges, consider whether Microsoft Teams can help, and how. An experienced Microsoft Partner can help your organization navigate this process.
Identify Potential Resistance
Your organization has likely rolled out changes before and experienced resistance. It might be passive resistance, like not using a new tool or process. It might be active resistance, like frequent complaints around a new process. How does your organization typically react to change?
It’s natural to resist change. To help adopters work through the learning curve of change, they need to be clear on the benefits. Consider which business use scenarios will be the most powerful for areas of your organization. It might be the ability to have all the information relating to a meeting in one place, including any related files. It might be the ability to know which supervisor to contact if you’re in a tough spot with a customer and sending them an instant message. Which scenarios will be persuasive for your organization?
Develop a Training Plan
Your Microsoft Teams training plan will likely be a combination of formal training and informal, as-needed instruction. Depending on the size of your organization, you may want to start with a small group of early adopters. These tech-savvy folks can help troubleshoot issues and then serve as champions for Microsoft Teams when you roll it out to the larger organization. Champions can serve as informal trainers and sounding boards.
Your training plan might consist of short, targeted formal training, followed by a period of implementation of that aspect of Microsoft Teams. Introducing everything in one fell swoop can be overwhelming. Base your training plan on the scenarios you felt would be the most powerful for your organization.
Help Along the Way
Every organization will have a different plan to adopt Microsoft Teams. A knowledgeable, certified Microsoft Partner can help you develop an adoption plan that makes sense. At Peters & Associates, we’re deeply experienced in assisting organizations in adopting Microsoft Teams in a way that moves their organization forward. We get to know your organization and your users and make recommendations for training and overcoming resistance to change.
We’re offering a series of webinars to help organizations like yours learn what sets Microsoft Teams apart, how it enhances security and how you can get your organization prepared. Click here to sign up for our webinar series, and feel free to contact us for more information on Microsoft Teams.