How Co-Managed IT Services Work?

by | Oct 22, 2020 | Managed Services

Outsourcing your IT resources to a managed services provider (MSP) is a great way to focus all of your efforts on the core business initiatives your organization supports. However, many core business initiatives involve technology, resulting in the need to keep some IT management responsibilities in-house. Many businesses are opting for a partnership with a managed service provider instead of a complete IT management hand-off. Co-managed IT services share the responsibility for your IT systems.

Because the common approach to IT management is either 100% in-house or 100% outsourced, the idea of co-managed IT services may be new to many business leaders. This blog provides information about what co-managed IT services are, the benefits of utilizing this approach, and how Peters & Associates can help.

What Are Co-managed IT Services?

Co-managed IT is a service model meant to balance the responsibility of managing your IT environment between your internal team and an external managed service provider. It blends your IT administrator expertise, who has an innate knowledge of your specific business goals, with the outsourced proficiency of a company that focuses solely on information technology.

Many managed service providers offer a la carte services to assist businesses looking for help but not wanting to hand over the keys to the kingdom. These packages can range from the professional services of helpdesk escalation and infrastructure monitoring support to management of specific IT tasks (like patching). You can choose which are appropriate for you, depending on the needs of your business.

The Benefits of Co-managed IT Services

Industry Expertise

Managed service providers have years of technical hands-on experience under their belts, making them excellent resources for consultations in areas of your IT environment that may not be a strong suit for your IT administrator. They can make recommendations or weigh in on decisions regarding the solutions that would be best for your particular environment and even offer professional deployment services on an as-needed basis. Managed services providers will typically adapt their services to meet your business needs.

Helpdesk Support

Supplementing an overburdened in-house IT team with the helpdesk support from an outsourced managed service provider allows your team to focus on the big picture for your IT initiatives. No longer bogged down by mundane tasks such as password resets, system alerts, and other day-to-day IT requests, your team will have the time and resources to deploy that new software package, build out that data center, or upgrade your infrastructure.

Another bonus that outsourced helpdesks offer is access to skilled resources 24 hours a day, 7 days a week. Because of the nature of their business, managed service providers are staffed to support their clients when they need it most, creating a better work/life balance for your in-house team.

Decreased Costs, Increased Value

While it may seem counterintuitive that costs would decrease as you outsource a part of your internal responsibilities, co-managed IT services can lower costs and add value to your organization in many ways. Utilizing a managed service provider puts more eyes on your IT infrastructure, lessening the likelihood of a significant issue such as a data breach, equipment failure, or cybersecurity event. This can help prevent costly downtime from occurring.

The skills and expertise of a managed service provider also add value to your organization. The staff at an MSP is skilled in their area of expertise, ranging from helpdesk support to project management and beyond, meaning that you can leverage these skills without hiring an internal employee.

What Peters & Associates Can Offer You

Peters & Associates is a full-service Chicago-based IT managed services provider with comprehensive offerings that include everything from end-user support to cybersecurity solutions. We can help you determine the correct level of support to meet your specific business needs, so you don’t have to worry about paying for services you don’t need.

Contact us today to learn more.

Contact Us