With digital transformation driving rapid IT expansion within companies, many businesses are turning to IT providers to manage their department’s growing demands. IT providers offer many advantages in the workplace, including boosting productivity, increasing security and reducing costs.

However, IT service providers differ widely, and companies should consider the following three factors when shopping for providers to choose one whose services, processes and costs meet their needs.

1. Budget Size

Determining budget size should be the first step for any business considering hiring an IT service provider.

A managed service provider is an affordable option for many companies because it eliminates the need for hiring additional IT employees and purchasing, housing and maintaining expensive equipment. Instead, an IT provider can handle those responsibilities, either at a fixed monthly rate or with a pay-as-you-go system.

Note that IT providers have varying prices and subscription costs based on the service package you choose. Comparing the prices and services between different IT providers can help you make a decision that is in the best interests of your company.

2. Type of Services

IT service providers can help businesses identify their unique needs and play a vital role in their overall success. For example, gaining access to disaster recovery services is essential to protecting the business from data loss due to cyber-attacks or malfunctioning hardware. Cloud technology also plays a critical role in keeping data protected, while also making it easy for employees to work together on various projects from any location.

IT providers with capabilities that fulfill these needs can help businesses optimize their data management, improve efficiency, bolster security and drive stable growth. Businesses should talk with providers to find out what services they offer and how they can customize them to meet their needs to gauge a provider’s fit.

3. Reputation of IT Company

Customer interaction and support are some of an IT service provider’s primary functions, and a vendor with support processes incompatible with a company’s needs can create a detrimental relationship rather than a strategic partnership.

An MSP’s website and social media presence are excellent indicators of their reputation and customer service. Social media is becoming a more and more popular platform for customer reviews – see what clients had to say about their service and how the provider engages with customers. Further, awards and other recognition (often listed on their website) can indicate quality service and support.

When you’ve narrowed down your search, try contacting providers to ask for various references and learn more about their company. The IT providers that are available and willing to work with you will likely offer better customer support than those that ignore or put off your requests.

Finding the IT Service Provider Right for You

Outsourcing IT services is an excellent decision for many companies and offers a wide range of benefits. However, taking the time to research the various managed service providers in your area is critical to finding an IT company that can meet your unique needs.

Peters & Associates is family-owned and has been in operation for 36 years. We are a Gold-certified Microsoft partner with 11 Gold and Silver Microsoft competencies and notable expertise in security, strategy and outstanding customer relations. We have been recognized as a top Microsoft provider and top managed service provider, and we earned a CompTIA Security Trustmark+ designation for rigorous security controls that align with NIST cybersecurity framework. Learn more about our awards and recognitions here.

To learn more about the managed IT solutions and services we provide, visit our offerings page.

Have questions? Send us an email at info@peters.com or call 630.832.0075 to start the conversation.