The Benefits of Performance and Health Monitoring

Monitoring the health and performance of your devices is one of the most important activities for an IT staff to conduct. Not only does this provide valuable visibility into your infrastructure, it also allows you to be proactive in your management and maintenance. Implementing 24/7 monitoring can be more cost effective and improve the experience of your end users – a vital metric of any IT department’s effectiveness. The IT team can be alerted to – and correct – issues before they impact user productivity.

What should you be monitoring for health and performance?

Common remote device monitoring typically includes:

  • Email
  • Servers
  • Failed services
  • Automatic application backup
  • Low disk space notification
  • CPU Temperature
  • Network issues
  • Network Bandwidth issues
  • Virus detection

Managing this type of solution can be difficult if your IT department wears multiple hats. The benefit of offloading performance and health monitoring to a Managed Services Provider is that they can manage the alerting, remediation, and provide resolutions, typically all within a defined SLA. Additionally, effective partners can create custom remediation scripts to expedite resolution in certain failures such as disk space getting full, stopped services, failed backup jobs retrigger, etc.

Maintaining your infrastructure shouldn’t feel like putting out fires every time an event occurs. It should be a focus to plan for future changes to your environment. Managed Service Providers have the tools, controls, and processes in place to proactively address the needs of your environment. Often time your IT department’s time is better spent on internal projects, operations optimization, and what your organization does best.

If you are interested in learning more about our Performance and Health Monitoring Solution email us at info@peters.com for a complimentary consultation.

By |2018-12-18T12:25:51-05:00August 9th, 2017|Managed Services|Comments Off on The Benefits of Performance and Health Monitoring

About the Author:

Galaxia Martin is the Director of Support Services and she is responsible for support and security services operations within the support desk. Galaxia has worked in the IT industry for over 15 years in Financial, Accounting, and Software Development businesses. She has designed and led organizational innovations, as well as optimized and increased growth within support operations. She understands the complexity of business operations and has experience with aligning business initiatives with cost reduction solutions. As an Information Technology expert, Galaxia continues to research and study the latest technology, cyber risks, and industry trends to help educate our clients. Galaxia has a Master’s degree in Information Systems with additional studies in marketing and arts. She is an active board member for a non-profit organization called WordsonWheels that helps infants and toddlers to increase early literacy skills in high risk communities.