The Incident Tracking System enables you to communicate with Peters & Associates advanced technical support engineers via the World Wide Web. By using this system you avoid telephone delays by making requests directly to our tracking system. With this service, you can:

Create a technical support incident. This will allow you to request technical help from Peters & Associates Advanced Systems Group without picking up the telephone.

Update an incident. You can send additional information for an incident with this option. Your update will be added to our database immediately.

Check the status or review a history of your incident(s). You can see what has transpired with your incident. This is available for all incidents whether created via telephone or the Web. Please note that only currently active incidents and incidents closed within the past 2 weeks are available online.

Who can use this service. Any customer who has purchased a 9x5 or 24x7 support contract can create, modify and view incidents. If you purchased any type of maintenance contract you will only have the ability to view open incidents. If you have maintenance contract and require support, please call (630) 832-0075 x260.

Important:  If you require immediate assistance, please call and speak to our support desk to ensure a timely response.

NOTE: If you wish to purchase a 9x5 or 24x7 support contract please contact your sales person or call (630) 832-0075.